Exchanges are available for unused and unopened items within 30 days of your order being placed. The item must be unused and in its original, sealed packaging. Unfortunately, already reconstituted products do not qualify for an exchange.

***The customer is responsible for the shipping fees associated with exchanging an item unless it was damaged during shipping. 

If your item was damaged during transport or arrived broken,  a photo and video must be provided of the issue as soon as possible. This is required for our team to review the situation with management and determine the appropriate next steps.

To proceed, contact customer service for exchange instructions

We offer free replacements on items that have been damaged during transport/shipping. If you received a damaged or broken item, a photo and video must be provided of the issue as soon as possible. This is required for our team to review the situation with management and determine the appropriate next steps.

Returns are available for unused and unopened items within 30 days of your order being placed. The item must be unused and in its original, sealed packaging. Unfortunately, already reconstituted products do not qualify for a return.

***The customer is responsible for the shipping fees associated with returning an item unless it was damaged during shipping. There is a 20% restocking fee that will be deducted from your refund upon receipt of your returned goods. Processing times for refunds vary depending on the method of payment used. Please reach out to customer service for return instructions.

Although mistakes happen, our shipping department works diligently to ensure each parcel is handled with care.

To resolve this quickly and efficiently, a picture is required with the items you have received including the itemized invoice sent in your package. Once we receive the picture we will correct the issue immediately and send out the correct items on the same or next business day that we are made aware.

Yes we do offer bulk pricing and also offer various discounts (no prior discounts or codes may be applied). Our bulk pricing program excludes everything under the Liquid Solutions and/or Research Supplies category. Bulk pricing is only applicable to items under the Peptides (singles only), Aminos/Vitamins, Capsules and Air Dispersal categories. All bulk orders include free shipping and you will receive your order anywhere between 2-5 business days. (note: some delays outside of our control, due to postal carrier delays may arise)

Please Email or Text us for more information.

Products listed under “Liquidation” or “Discontinuation” are offered at significantly discounted prices as part of final inventory clearance. These items are considered final sale and are not eligible for refunds, returns, or exchanges under any circumstances.

Please review all product details carefully before completing your purchase, as all sales of liquidation or discontinued products are non-reversible once processed. This policy ensures transparency and fairness to all customers during promotional or clearance periods

We do not honor sale prices outside of the designated sale dates.

If you miss a sale, we do typically offer sales on a monthly basis, so there are always more opportunities to save. To stay in the loop, be sure you’re signed up for our email newsletter and SMS updates so you don’t miss the next one.

We place a high value on your privacy, so your orders will always be shipped in standard United States Postal Service, FedEx or UPS packaging. Our shipping is fast and discreet with no indication of the contents on the outer packaging. The return address on your package will appear as “APEX AMINO”.

Orders ship from our facility 6 days a week, Monday through Saturday, excluding holidays. If you contact us prior to the shipment being sent out we will do our best to get the correct address updated. Please text or call +1 850-790-5015 or send an email to [email protected] with your name, order number, and updated address. If your order has already shipped we are unable to do anything further.

Please be advised: We strongly recommend purchasing shipping insurance which is available for an additional $4.95 before completing your purchase. You can click the GREEN shipping insurance checkbox on our cart checkout page. In the event your package is lost, Apex Amino will reship your items to you. We are no longer able to take responsibility for damages or lost orders unless shipping insurance is purchased during the checkout process included.

If your item was damaged during transport or arrived broken,  a photo and video must be provided of the issue as soon as possible. This is required for our team to review the situation with management and determine the appropriate next steps..

 ***SHIPPING INSURANCE DOES NOT COVER STOLEN PACKAGES*** 

If you accidentally added shipping insurance to your order, please note we do not offer refunds on shipping insurance but we can give you a store credit in the amount of $4.95.

Although carrier issues are beyond our scope of our control, we recommend looking around your property for the package. Sometimes carriers leave parcels in inconspicuous areas for safety reasons or they may have delivered to a neighbor next door. Rest assured, we want you to receive your items. If your package is delivered but you have not received it you must complete the following steps in order for us to reship your items out. 

1. Contact your local post office or if you have a relationship with your delivery person, ask them to check their truck/facility. 

2. FedEx and UPS provide photo proof or GPS coordinates of delivery at the location. Please contact customer service in order for us to resolve this right away.

3. If a claim needs to be made we will file it on your behalf.

Once a package is confirmed to be delivered by the carrier with GPS and/or photo evidence, Apex Amino is no longer responsible for the package.

Our shipping insurance covers lost packages but does not cover stolen packages. Unfortunately, in cases where the package has potentially been stolen after confirmed delivery, we are unable to offer a refund or reshipment and recommend filing a report with your local authorities if theft is suspected and contacting FedEx to open a delivery case for further investigation.