Please be advised: We strongly recommend purchasing shipping insurance which is available for an additional $4.95 before completing your purchase. You can click the GREEN shipping insurance checkbox on our cart checkout page. In the event your package is lost, Apex Amino will reship your items to you. We are no longer able to take responsibility for damages or lost orders unless shipping insurance is purchased during the checkout process included.

If your item was damaged during transport or arrived broken,  a photo and video must be provided of the issue as soon as possible. This is required for our team to review the situation with management and determine the appropriate next steps..

 ***SHIPPING INSURANCE DOES NOT COVER STOLEN PACKAGES*** 

If you accidentally added shipping insurance to your order, please note we do not offer refunds on shipping insurance but we can give you a store credit in the amount of $4.95.