Although carrier issues are beyond our scope of our control, we recommend looking around your property for the package. Sometimes carriers leave parcels in inconspicuous areas for safety reasons or they may have delivered to a neighbor next door. Rest assured, we want you to receive your items. If your package is delivered but you have not received it you must complete the following steps in order for us to reship your items out. 

1. Contact your local post office or if you have a relationship with your delivery person, ask them to check their truck/facility. 

2. FedEx and UPS provide photo proof or GPS coordinates of delivery at the location. Please contact customer service in order for us to resolve this right away.

3. If a claim needs to be made we will file it on your behalf.

Once a package is confirmed to be delivered by the carrier with GPS and/or photo evidence, Apex Amino is no longer responsible for the package.

Our shipping insurance covers lost packages but does not cover stolen packages. Unfortunately, in cases where the package has potentially been stolen after confirmed delivery, we are unable to offer a refund or reshipment and recommend filing a report with your local authorities if theft is suspected and contacting FedEx to open a delivery case for further investigation.